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Contact support
Sometimes you need a bit of extra help. Don’t worry, We’re here for you.
Choose a Department to Mail:
For Clarifications Regarding Your Order: customerhappiness@ataraxians.com
For Partnership Enquiries: marketing@ataraxians.com
Marketing Mails: info@ataraxians.com
FREQUENTLY ASKED QUESTIONS
How to Track my Shipment after placing an Order?
All Orders will be processed immediately, however the delivery times can vary according to the items. For tracking your order, you have to wait for a message from our partner shipping company, through which, you will be provided with a ORDER TRACKING NUMBER. You will then be able to directly track the shipment from the given shipping company’s website with the help of the tracking number.
We, at Ataraxians will ensure that the shipment reaches our valuable customers within a time frame of 2-5 days after placing an order. Customers will be kept well informed regarding any updates to their order.
What are the available Payment Methods?
Ataraxians provides 100% Genuine Transactions & uses Secure Payment Gateway by an authorized provider which is Regulated by the DFSA (Dubai Financial Services Authority, a body established under Dubai law as the independent regulator of financial services and related activities)
We Support the Following Secure Online Payment Methods:
Visa, Mastercard, American Express, Mada, Apple Pay & Google Pay
We do not offer Cash On Delivery!
Will I get a call from the delivery person before my products arrive?
Yes, Our delivery partner will contact you, to schedule the delivery, in the mobile number provided at the time of placing your order.
What will happen, if nobody is available at home to receive my parcel?
Our delivery partner will call to know your convenient time for delivery. If incase, still due to unavoidable circumstances, the customer is not available at the given address to receive the parcel, then the delivery person will schedule a new slot/time for delivery.
However, if the customer is unavailable again even after 2 consecutive slots, the parcel may be returned back to us. If it returns, then, extra charges will be required for booking an all new delivery again. Kindly contact us through chat or Email us (with your order number), if you need further clarifications.
What to do if a product is received in a damaged form?
For reporting damaged products, proper evidence is needed.
Please take pictures of the damaged product immediately upon opening the parcel and write all that you would like to convey & kindly mail it to customerhappiness@ataraxians.com
Returns will be accepted up to 7 days after the order gets delivered to the customer. After 7 days no exchange of products can be availed, except for those goods that are under warranty period.